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Frequently Asked Questions

WHAT IS INCLUDED IN THE RENT?

Pest control and on-site maintenance are included with rent. Contact our leasing office for detailed information on utilities.

WHEN IS RENT DUE/HOW DO I PAY RENT?

Rent is due on the 1st of every month; however there is a grace period until the 5th. On the 6th, rent is considered late and subject to a fine.

For your convenience, you can pay online via the property’s website using a debit/credit card, set up an automatic withdrawal, or Echeck. We do not accept cash, physical checks or money orders.

IS THE COMMUNITY PET FRIENDLY?

Cadence at RTP is pet friendly! The pet must be registered with the office to be authorized. Contact our office for detailed information on fees, restrictions and other requirements related to our pet policy.

IS THERE PARKING AVAILABLE?

Yes, there is ample parking available for residents and a designated parking area for guests.

HOW DO I RECEIVE MAIL AND PACKAGES?

Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. Before you move in, you will need to complete a Change of Address Form with the local US Post Office.

Packages - Packages will be delivered to the Amazon Hub and can be retrieved 24/7 with your unique pickup code. If the lockers are full or if any oversized packages are delivered, they will be available for pickup in the office during business hours with proper ID.

HOW DO I QUALIFY TO LIVE AT CADENCE AT RTP?
WHAT IF I HAVE A MAINTENANCE ISSUE OR NEED IN MY APARTMENT?

Non-emergency service requests (choose whichever option works best for you):

• Submit a Service Request online using Resident Portal. Follow the prompts to complete the service request.
• Call the office and speak with a team member or leave a message if your call is after the office is closed.
For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire):
• Call the leasing office. We have someone available 24/7.

WHAT DO I NEED TO BRING TO MY APARTMENT?

Cadence at RTP conveniently offers both unfurnished and furnished units. Furnished units include a sofa, side chair, coffee table, end table, entertainment center, and dining table with seating for three in the common areas. Furnished bedrooms include a full size bed, nightstand, desk, desk chair, and four-drawer dresser.

All kitchens are equipped with a refrigerator, ice maker, oven, dishwasher, garbage disposal, and microwave. Each unit also includes a full size washer and dryer.

You will need to bring your own shower curtain & hooks for the bathroom. You should also plan to bring dishes, silverware, pots & pans, bedding, bath mats, and whatever else makes you feel at home.

Our staff members are a great resource for planning your move – don't hesitate to call with questions or simply to feel reassured about what you've already prepared.

DO I HAVE TO BRING ANY FURNITURE?

Cadence at RTP conveniently offers both unfurnished and furnished units. Check with our leasing office for pricing and availability.

IS THERE INSURANCE COVERAGE IN THE EVENT OF A FIRE, THEFT, OR NATURAL CAUSES? DOES MY LEASE PROVIDE COVERAGE FOR MY BELONGINGS?

Residents or guest's personal property and vehicles are not insured under the apartment lease agreement. We do require that all residents provide proof of insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others or any other cause. You can purchase a Renter's Insurance policy for a modest annual fee or your parent's home-owner's policy may provide coverage. Of course, you may also obtain coverage through the property’s sponsored provider. Please ask the Leasing Office for more information.